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Agent Platform Academy

Building dependable AI agents

A practical introduction to agent platform fundamentals.

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What is an AI Agent and how can it help my business?
How to create your first AI Agent
How to write a great prompt (so your agent does what it’s told)
Tools: how your agent accomplishes tasks (including MCP)
How to choose an LLM (ChatGPT, Claude, Llama)
Question answering (RAG tool)
Preventing hallucinations and bad actions with guardrails
Context: how your agent understands your customer
Memory: remembering what happened so you don’t have to repeat yourself
Skills: the “I know kung-fu” moment for your agents
How to know if your agent is behaving properly with evals (offline and online)

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Lesson 8

Context: how your agent understands your customer

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